Origin Skin Privacy Policy

Last updated: August 2026

Origin Skin respects your privacy and handles personal and health information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs) and the Health Records and Information Privacy Act 2002 (NSW).

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Information we collect

Depending on how you interact with us, we may collect:

• your name, contact details, date of birth and booking or transaction information;

• health and treatment information, including medical history, medications, allergies, contraindications, previous treatments and other information relevant to your care;

• consultation and treatment records, clinical notes and photographs;

• correspondence and information you provide by phone, email, social media or in person;

• newsletter preferences; and

• website information such as IP address, browser/device information and cookies.

We only collect information reasonably required to provide our services, operate the clinic, communicate with you or meet our legal obligations.

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How we collect and use information

Information may be collected directly from you, during bookings, consultations and treatments, or through service providers acting on our behalf.

We may use it to:

• manage bookings, consultations, treatments, payments and client records;

• assess treatment suitability and provide appropriate care;

• communicate with you about appointments or enquiries;

• improve and administer our services;

• meet legal, safety, insurance and regulatory requirements; and

• send Origin Skin news, treatment information or marketing where permitted.

Health and other sensitive information will only be used for direct marketing where the required consent has been obtained. You can unsubscribe from marketing communications at any time. Clinical photographs may form part of your treatment record. We will not use identifiable client photographs for public marketing or promotional purposes without separate permission.

Sharing your information

We do not sell your personal or health information.

Where reasonably necessary, information may be shared with:

• Origin Skin practitioners and authorised team members;

• contractors, consultants and professional advisers assisting our business;

• booking, communications, website, IT, payment and other service providers;

• healthcare professionals where appropriate and authorised; or

• regulators, insurers, law enforcement or other parties where required or permitted by law.

We take reasonable steps to limit access to information to what is necessary for the relevant purpose.

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Third-party services

Origin Skin currently uses third-party services including:

• Timely for bookings and client management;

• VentraIP for our domain name and email services; 

• Mailchimp / Intuit for newsletter subscriptions and email communications; and

• Wix to host and operate our website.

• Google for website analytics and embedded Google Maps; and

• social media platforms, including Facebook and Instagram, where content or links from those platforms appear on our website.

These providers have their own privacy practices and may process or store information outside Australia. Depending on the provider, overseas locations may include the United States, Ireland, South Korea, Taiwan, Israel and other countries used by their service providers.

Our website does not currently collect treatment information through general website forms. Newsletter subscriptions are handled through Mailchimp and online bookings through Timely.

Cookies and website data

Our website and its service providers may use cookies and similar technologies for essential website functions, security, performance and analytics, including Wix Analytics and Google Analytics. Where cookie choices are available, you can accept or reject non-essential cookies or manage individual categories through our cookie banner. You can change or withdraw your choices at any time using the cookie settings or privacy icon displayed on our website.

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Some third-party content, including Google Maps and social media embeds, may connect to its provider when the page loads and may collect technical information in accordance with that provider’s privacy policy. Disabling certain cookies may affect how some website features operate.

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Storage and security

We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained for as long as reasonably required for clinical, business or legal purposes and is securely deleted or de-identified when no longer required, where permitted by law.

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Accessing or correcting your information

You may ask to access or correct personal or health information we hold about you. We may need to verify your identity before processing a request and may refuse or limit access where permitted by law.

 

Privacy concerns

If you have a privacy question, request or complaint, please contact Origin Skin via:

Email: admin@originskin.com.au

We will consider privacy concerns and respond within a reasonable period.

If a privacy complaint cannot be resolved directly with us, you may also contact the Office of the Australian Information Commissioner (OAIC) or, for matters relating to NSW health information, the Information and Privacy Commission NSW (IPC NSW).

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Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The current version will be published on this website.